Thank you for shopping with Mixed Emotions. Please read our Shipping Policy carefully to understand how orders are processed and delivered.
1. Order Processing Time
- Orders are typically processed within 2–5 business days
- Processing time does not include shipping time
- Orders are not processed on weekends or holidays
You will receive a confirmation email once your order has been shipped.
2. Shipping Locations
- We ship worldwide
- Our primary target market is the United States
- International orders may be subject to customs inspections
3. Shipping Options & Charges
We offer the following shipping options:
- 7–8 Business Days Shipping: $29 USD
- Within 21 Business Days Shipping: $19 USD
All prices are displayed in USD.
Shipping times are estimates and may vary depending on destination, customs clearance, or courier delays.
4. Tracking Information
- Tracking details will be sent via email once your order is shipped
- Please allow 24–48 hours for tracking updates to appear
If you do not receive tracking information, contact us at [email protected].
5. Customs, Duties & Taxes
- International orders may be subject to customs fees, duties, or taxes
- These charges are not included in the product or shipping price
- Customers are responsible for any additional customs charges
6. Incorrect Address Policy
Customers are responsible for providing accurate shipping information.
Mixed Emotions is not responsible for:
- Orders shipped to incorrect or incomplete addresses
- Delays or losses caused by address errors
If an order is returned due to incorrect information, reshipping fees may apply.
7. Lost or Delayed Packages
- Shipping delays may occur due to carrier issues, weather, or customs
- Mixed Emotions is not liable for delays beyond our control
If your package is significantly delayed, please contact us and we will assist you to the best of our ability.
8. Damaged Packages
If your order arrives damaged:
- Contact us within 7 days of delivery
- Provide clear photos or videos of the damaged item and packaging
9. Shipping Policy Updates
We reserve the right to update or change this Shipping Policy at any time. Updates will be effective immediately upon posting on our website.
10. Contact Information
For shipping-related questions, please contact us:
Email: [email protected]
