At Mixed Emotions, we value customer satisfaction and product quality. Please read this Refund & Return Policy carefully before placing an order.

By purchasing from our website, you agree to the terms outlined below.

1. Returns Policy

We only accept returns under the following conditions:

  • The item you received is defective
  • The item is damaged upon arrival
  • You received the wrong product

We do not accept returns for:

  • Change of mind
  • Incorrect size selected by the customer
  • Color variation due to screen settings
  • Items damaged after use

2. Return Timeframe

  • Return requests must be submitted within 7 days of receiving your order
  • Requests made after 7 days will not be accepted

3. Condition of Returned Items

To be eligible for a return:

  • Items must be unused, unworn, and unwashed
  • Items must be in original packaging
  • Proof of purchase (order number) is required

We reserve the right to reject returns that do not meet these conditions.

4. Refund Policy

Refunds are only issued if:

  • The return request is approved
  • The item meets our return eligibility criteria

Approved refunds will be:

  • Processed to the original payment method
  • Completed within 5–10 business days (depending on your bank or payment provider)

Shipping charges are non-refundable.

5. Exchanges

  • We do not offer size or style exchanges
  • If eligible, a replacement may be offered for defective or incorrect items
  • If a replacement is unavailable, a refund may be issued instead

6. How to Request a Return or Refund

To request a return or refund, please contact us at:

📧 [email protected]

Include:

  • Order number
  • Clear photos or videos showing the issue
  • Brief explanation of the problem

Our support team will respond within 2–5 business days.

7. Shipping Responsibility

  • Customers are responsible for providing accurate shipping information
  • Mixed Emotions is not responsible for delays or losses caused by incorrect address details

8. Worldwide Shipping Notice

We ship worldwide with the following options:

  • 7–8 Business Days Shipping: $29 USD
  • Within 21 Business Days Shipping: $19 USD

Delivery times are estimates and not guaranteed.

9. Policy Updates

Mixed Emotions reserves the right to update or modify this Refund & Return Policy at any time. Changes will be effective immediately upon posting on our website.

10. Contact Us

If you have any questions regarding returns or refunds, please contact us:

📧 Email: [email protected]