1. What products do you sell?

We sell premium streetwear and casual clothing, including:

  • T-Shirts
  • Hoodies
  • Sweatshirts
  • Shorts
  • Jeans

All designs are created under the Mixed Emotions brand.

2. What currency do you use?

All prices on our website are listed in USD (United States Dollar).

3. Do you ship worldwide?

Yes, we ship worldwide, with a primary focus on customers in the United States.

4. What are your shipping options and charges?

We offer the following shipping options:

  • 7–8 Business Days Shipping: $29 USD
  • Within 21 Business Days Shipping: $19 USD

Shipping times are estimates and may vary due to location, customs, or courier delays.

5. How long does order processing take?

Orders are usually processed within 2–5 business days (excluding weekends and holidays).
Once shipped, you will receive a confirmation email with tracking details.

6. How can I track my order?

After your order is shipped, tracking information will be sent to your email.
Please allow 24–48 hours for the tracking link to update.

If you don’t receive tracking details, contact us at [email protected].

7. Can I change or cancel my order?

Orders can only be changed or canceled before they are processed.
Once an order has been shipped, changes or cancellations are not possible.

8. What is your return and refund policy?

  • All sales are final unless the item is defective, damaged, or incorrect
  • Refund or replacement requests must be made within 7 days of delivery
  • Items must be unused and in original condition

Please email us with your order number and proof (photos/videos) at [email protected].

9. What if I receive a damaged or wrong item?

If you receive a damaged or incorrect item:

  • Contact us within 7 days
  • Send clear photos or videos of the issue
  • Include your order number

We will review your request and offer a replacement or refund if approved.

10. Do you accept exchanges?

We currently do not offer size or style exchanges.
Please review the product description and size guide carefully before ordering.

11. Are customs duties or taxes included?

No. International orders may be subject to customs duties or taxes, which are the responsibility of the customer.

12. Is my payment information secure?

Yes. All payments are processed through secure third-party payment gateways.
Mixed Emotions does not store or have access to your payment details.

13. Do you offer discounts or promotions?

Occasionally, we may offer promotions or discount codes.
Follow our official channels or subscribe to our emails to stay updated.

14. How can I contact customer support?

You can reach us anytime at:

📧 [email protected]
Brand: Mixed Emotions

We aim to respond within 24–48 business hours.

15. Where is Mixed Emotions based?

Mixed Emotions is an online brand serving customers primarily in the United States, with worldwide shipping available.