At Mixed Emotions, we aim to provide high-quality products and a smooth shopping experience. Please read our Exchange Policy carefully before placing an order.
1. Exchange Eligibility
We only accept exchanges under the following conditions:
- You received a defective item
- You received a damaged item
- You received the wrong product
We do not offer exchanges for:
- Incorrect size selection
- Change of mind
- Style or color preference
- Items damaged after use
2. Exchange Request Timeframe
- Exchange requests must be submitted within 7 days of receiving your order
- Requests made after this period will not be accepted
3. Condition of Items
To be eligible for an exchange:
- Items must be unused, unworn, and unwashed
- Items must be in original packaging
- Tags (if applicable) must be attached
We reserve the right to deny exchanges if items do not meet these conditions.
4. How to Request an Exchange
To request an exchange, email us at:
📧 [email protected]
Please include:
- Order number
- Clear photos or videos showing the issue
- A brief explanation of the problem
Our team will review your request and respond within 2–5 business days.
5. Exchange Approval Process
- If approved, we will arrange a replacement for the same item
- Replacement is subject to product availability
- If the item is out of stock, a refund may be offered instead
6. Shipping Costs for Exchanges
- If the exchange is approved due to our error, we will cover the shipping cost
- If the exchange request does not meet eligibility requirements, shipping costs will not be covered
7. Worldwide Shipping Notice
We ship worldwide with the following options:
- 7–8 Business Days Shipping: $29 USD
- Within 21 Business Days Shipping: $19 USD
Delivery times are estimates and may vary.
8. Policy Updates
We reserve the right to update or modify this Exchange Policy at any time without prior notice. Changes will be effective immediately upon posting on our website.
9. Contact Us
For exchange-related questions or requests, contact us at:
📧 Email: [email protected]
